Process Accountability

Problem Identified
Employees fail to follow mandated procedures in an attempt to simplify processes and lessen their workload. The result is decreased patient safety and increased risks of regulatory reprimand and financial liability.

Solution Implemented
The real-time tracking of patients and certain staff, physicians, and critical equipment was integrated with the statuses of all cases across more than 20 different departments and groups including pharmacy, labs, blood bank, admissions, SPD, anesthesia, and housekeeping. A real-time, comprehensive schedule was then made transparent to all constituents responsible for complying with mandated procedures. In addition, visual alerts made key personnel aware of when certain critical events under their control were out of sequence.

Benefits Documented
Administrators acknowledge that the solution implemented has helped streamline mandated practices and improved compliance. In one extreme case, the solution led to the identification and dismissal of an employee who was falsifying records. These results have improved process integrity and directly contributed to increased patient safety and the mitigation of financial and regulatory risk.

Compliance

Patient Safety

Documented Results:

• On-Time First Starts
• Block Time Analysis
• Process Accountability
• Revenue Capture
• JCAHO Compliance
• Staff Optimization
• Patient Wait Times
• Pathology Coordination
• Just-In-Time Physician Arrivals
• Disaster Mitigation
• Diagnostic Imaging Coordination
• PACU Coordination
• Co-Case Coordination
• Add-On Scheduling
• Post-Procedure Consultations
• Keeping Families Informed
• Pharmacy Coordination
• Blood Bank Coordination
• Room Cleaning Priorities
• Patient Call/Transfers