Co-Case Coordination

Problem Identified

A patient requiring multiple procedures to be performed across departments is delayed due to a lack of coordination and the just-in-time availability of resources. The result is diminished patient safety, productivity, and patient, physician, and staff satisfaction.

Solution Implemented

A visual icon tying together the procedures to be performed in sequence was displayed on a comprehensive schedule and made transparent to all constituents playing a role in coordinating the patient’s care including pre-op nurses, diagnostic imaging technicians, anesthesiologists, surgeons, circulators, and PACU nurses. In addition, the patient was tracked in real-time to accurately update the master schedule and keep everyone informed of the patient’s current status and progress.

Benefits Documented

Physicians and staff acknowledge that coordination and cooperation on co-cases has improved and that the associated case delays have been reduced. Furthermore, clinical staff has experienced significant decreases in inquiries, phone calls, and other disruptions due to co-cases. The results have directly improved patient safety and operating efficiency.